Your rights as a service user
- To have your privacy, confidentiality and dignity respected at all times.
- To be treated with courtesy.
- To make decisions for yourself and to be encouraged to do this.
- To have your carer, family, trusted friend or advocate involved in your care if you wish.
- To be assisted by your worker but not pressured into a particular direction.
- To be kept waiting no longer than necessary to receive a service.
- To refuse a service.
- To a private space for discussions.
- To access services without discrimination.
- To be informed and consulted about available services and other relevant matters.
- To seek an independent advocate if you feel you need one.
- To access services that are culturally appropriate.
- To access interpreter services free of charge if you need them.
You also have the right to complain.
For more information please refer to the feedback page.