Promoting justice, fairness and human rights.
Practising in an ethical, respectful and inclusive manner.
Strengthening and enabling individual and community decision making.
Responding in a timely, engaging and respectful manner.
Striving for shared connections to create better client outcomes.
Our mission is to provide community based services that promote a just society and improve the life circumstances for people who are vulnerable and disadvantaged, especially those who are experiencing homelessness, family violence, marginalisation or disconnectedness.
A little about Brophy Family and Youth Services
Francis Broekman - Chief Executive Officer
Brophy Family and Youth Services provides for more than 40 programs with 170 staff. We operate across the South West of Victoria, based in Warrnambool, with hub sites in Portland, Hamilton and Colac.
Brophy uses a range of best practice frameworks to deliver outstanding support to our community’s most vulnerable and disadvantaged.
- A Child Safe Organisation
- Rainbow Tick Accredited.
- Quality Innovation Performance Accredited.
- Human Services Standards Accredited.
- National Standards for Mental Health Services Accredited.
- Foyer Warrnambool is accredited under the Advantaged Thinking Framework
- Royal Australian College of General Practice (RACGP) Standards accredited for our GP Clinic
We believe that every person has the skills and talents to create the life that they want and every person has the right to feel meaningfully connected, safe and included.
Our network of services is expansive and we continue to innovate and adapt to the needs of the communities we serve. It is our greatest achievement to support people to create new horizons in their lives. Advantage Thinking allows us to understand where someone is at but most importantly where they are trying to go.
Feel free to download any of the following or leave us a feedback message below.
Child Safety Statement
Brophy Family and Youth Services (‘Brophy’) is committed to the safety and wellbeing of all children and young people, and is a Child Safe Organisation.
We recognise the importance of keeping all children and young people in our community safe and supporting and improving the safety and wellbeing of children and young people and their families. Brophy is committed to the safety, participation and empowerment of all children and young people, and have zero tolerance of any form of child abuse.
All allegations and safety concerns will be treated seriously and consistently with our policies and procedures. We are committed to providing a safe environment and to the cultural safety of aboriginal children and those from culturally and/or linguistically diverse (‘CALD’) backgrounds, LGBITQA+ children and young people, and children and young people living with a disability.
Brophy is committed to:
- Providing a safe environment for all children which promotes their health, safety and wellbeing.
- Promoting an organisational culture of child safety in which children feel valued, respected and cared for.
- Identifying, reducing and removing the risks of child abuse.
- Intervene when a child may be at risk of abuse.
- Making staff aware of their legal and moral obligations in reporting child abuse.
- Informing all other policies and procedures in addition to general occupational health and safety risks.
Our Child Safe Policy in full is available to download by clicking the button above.
Rights Based Policy
Your rights as a service user:
- To have your privacy, confidentiality and dignity respected at all times.
- To be treated with courtesy.
- To make decisions for yourself and to be encouraged to do this.
- To have your carer, family, trusted friend or advocate involved in your care if you wish.
- To be assisted by your worker but not pressured into a particular direction.
- To be kept waiting no longer than necessary to receive a service.
- To refuse a service.
- To a private space for discussions.
- To access services without discrimination.
- To be informed and consulted about available services and other relevant matters.
- To seek an independent advocate if you feel you need one.
- To access services that are culturally appropriate.
- To access interpreter services free of charge if you need them.
Our Rights Based Policy in full is available to download by clicking the button above.
Your feedback helps us to provide better services for you and others
Compliment – About a staff member or program or anything to do with our agency – we are always happy to hear how well things went for you.
Suggestion – To explain something we could improve to help other users of our service.
Complaint – We encourage you to talk to the person in charge of the program you have accessed. If this makes you feel uncomfortable fill out this form and a member of our Quality Team will contact you.
You can choose to be anonymous when giving your feedback, which means you don’t need to give your name. If you choose to do this it will not be possible for you to receive feedback on what we have done or changed.
Every complaint or feedback is taken seriously as we are keen for information that improves our services. The time taken to resolve complaints will depend on the type and seriousness of the issue raised; all effort will be made to deal with the problem within 30 days.
If you are not satisfied with the way we have dealt with your feedback please refer to the agency brochure “What you need to know” which outlines other external services where you may complain.