We’re looking for a people-focused, dynamic, and organised receptionist and administration professional ready to make a difference in youth mental health services.
Employee Benefits
- Up to 11 Wellbeing Days (pro rata) to support worker well-being, in addition to Annual Leave
- Awesome Not-for-Profit Salary Sacrificing options of up to $15,899 per FBT year
- Portable Long Service Leave (from eligible organisations)
- Excellent Learning & Development opportunities
- Above Award Salary – Minimum $68,442.47
- Ongoing Full-time position
- Confidential Employee Assistance Program (EAP) for personal and professional wellbeing
- Additional Public Holiday Day at Easter (Tuesday)
About the Role
As our Receptionist/Administration Officer at our headspace Hamilton centre, you’ll play a key role in delivering exceptional, youth-friendly service to young people, staff and visitors, while keeping day-to-day operations running smoothly. You’ll be the go-to person for managing client records, appointments and payments, and for supporting the Operations Manager to ensure a welcoming, efficient and well-organised environment.
This role suits a motivated, detail-oriented individual who can thrive in a dynamic setting. At times, the centre can be fast-paced, requiring you to balance competing priorities with confidence and professionalism. At other times, it’s quieter and you’ll bring initiative, self-direction and a proactive approach, supporting leadership and the broader team wherever needed.
If you’re looking for a varied role where you can make a genuine impact in a supportive, purpose-driven environment, we’d love to hear from you.
Do your skills include:
- Demonstrated ability to provide high standard reception and administrative support.
- Experience using client management systems in a health setting (such as Best Practice).
- Excellent customer service and interpersonal skills including the ability to communicate warmly and effectively with a variety of people including a youth-friendly approach.
- Ability to work independently with minimal supervision as well as within a broader team.
Are your credentials:
- A minimum qualification of a relevant Certificate III or higher in Administration (Medical) and/or experience in working in a similar role.
- Current First Aid (Level 2) Certificate (desirable).
About Brophy (headspace Lead Agency)
Brophy Family & Youth Services has supported children, young people, families, and the southwest Victorian community for almost 50 years. We live here; this is our community; we believe in people and in their ability to create the life they want.
At Brophy, you will join a team of just over 170 employees delivering over 40 programs and services across areas including youth engagement, mental health, family violence, foster care, housing support, employment support, and disability services.
At Brophy our Vision is not just focused externally on our community – we feel just as passionate about our employees being meaningfully connected through their roles with us to create the life they want, and that as a workforce we achieve this together through innovation and healthy relationships, and by positively contributing to building an advantaged community.
Brophy’s headspace services are growing across the region – from our Warrnambool Centre has now been in operation for almost 15 years, we also provide a satellite service in Portland, and now our headspace Hamilton centre, which has been open since early 2025, is growing their team!
headspace provides early intervention mental health, physical health, alcohol and other drug services, and work and study support to young people aged 12-25. For more information about headspace, click here.
For more information about Brophy Family and Youth Services, visit here.
Diversity and Inclusion at Brophy:
Brophy is dedicated to fostering an inclusive environment that ensures safety and a sense of belonging for everyone. We embrace individuals of diverse races, ethnicities, genders, sexual orientations, ages, religions, abilities, and nationalities, recognising the richness that varied experiences bring to our efforts in supporting individuals and building stronger communities.
Our commitment extends to actively listening, learning, and evolving to become an accessible, inclusive, and secure organisation for all, encompassing First Nations peoples, members of the LGBTIQA+ community, individuals with disabilities, and those with culturally diverse backgrounds.
For more information, please contact Pamela Mawson, Operations Manager – headspace Hamilton on pmawson@brophy.org.au or 03 5561 8888.
APPLICATIONS NOW OPEN!
We’re excited to hear from interested candidates and will be reviewing applications as they arrive. To give yourself the best opportunity, we encourage you to apply as soon as possible, as suitable applicants may be invited to interview or offered the role during the recruitment process