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What you need to know

Working with you

Planning your care

Brophy Family and Youth Services encourages you to be actively engaged in planning your care.
We will work with you to develop goals and plans suitable to your needs and wishes.
We encourage your family, trusted friends, carers and advocates to be involved in planning your care.
We will review your plan regularly with you and give you a copy of your plan.

Consumer Participation

What is it?

  • Involving you in the way we do things at Brophy to make a better service for you.
  • Getting your ideas on how we can do things better and your experience of the service at Brophy.
  • Participating in activities, special functions and events.

Why have it?

  • To make sure we are meeting your needs and the needs of others.
  • We want to know what you think about Brophy, what is working and what is not, so we can make improvements.
  • You are important to the service and we would like you to become involved.

How can you participate at Brophy?

Feedback Surveys – where we ask you for your ideas and your experience of our services.
Focus Groups – we ask for your ideas on a specific topic or issue in a group setting.
Media – we acknowledge and celebrate your involvement and seek your contributions through a range of media including newsletters, social media, websites etc.
Volunteering – opportunities to be involved across a number of programs.
Advisory Groups – some programs have consumer groups that meet regularly to contribute ideas and feedback to improve services.
All feedback obtained is confidential.

If you should participate in consumer activities at Brophy

  • It is expected that participants show commitment, punctuality, respect and confidentiality.
  • The staff at Brophy will in turn demonstrate punctuality and respect.
  • You will be provided with a safe and confidential environment.
  • Brophy will acknowledge your involvement in consumer participation.
  • Your involvement in consumer activities may be supported with practical assistance including child care and transport etc.

Brophy values your participation in its Consumer Participation activities. Ask your worker if you want to know more about it.