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Complaints and Appeals

IF YOU ARE NOT HAPPY WITH THE OUTCOME OF YOUR APPEAL

If you are not happy with the outcome of your complaint or appeal you can complain to the following external services:

Commission for Children and Young People & Victorian Commissioner for Aboriginal Children and Young People - for out of home care
Level 20/570 Bourke Street Melbourne VIC 3000
Ph 1300 78 29 78 / (03) 8601 5884 Email childsafe@ccyp.vic.gov.au

Victorian Civil and Administrative Tribunal - for rental tenancy disputes
55 King Street
Melbourne VIC 3000
Ph (03) 9628 9800 - Online Inquiries (03) 9628 9090
Toll Free 1300 01 8228 (1300 01 VCAT)  - Callers from landlines will be charged the cost of a local call.

Office of the Public Advocate - Disability
Level 1 204 Lygon Street Carlton VIC 3053
Ph 1300 309 337

The Victorian Board of the Medical Board of Australia - for complaints related to Doctors or Health Practioners
Level 8/ 111 Bourke Street Melbourne Ph 1300 419 495
www.ahpra.gov.au

Ombudsman Victoria – Victorian Charter of Human Rights
Level 9, North Tower 459 Collins Street Melbourne VIC 3000
Ph (03) 9613 6222
Toll Free 1800 806 314 (regional only)
Interpreter services:
Via telephone 131 450 On-site 1300 655 082
TTY (teletypewriter):
Call 133 677 then 03 9613 6222
Speak and Listen users:
Call 1300 555 727 then 03 9613 6222

Office of the Australian Information Commissioner – for complaints regarding freedom of information
PO Box 5218
Sydney NSW 2001
Ph 1300 363 992 www.oaic.gov.au

Health Services Commissioner – Complaints related to Health Records, Doctors or Counsellors
30th Floor 570 Bourke Street Melbourne VIC 3000
Ph (03) 8601 5200
Toll Free 1800 136 066
TTY No 1300 550 275
Email hsc@health.vic.gov.au